I cannot see my account

Tire34
Tire34 Posts: 2 ✭✭
edited July 4 in Your Fizz Account
I cannot see my account even if I signed in, just blank page. I tried all possible solutions that posted before: -clear caches, use private mode, change browser, etc. I tried to use agent channel to raise my problem, however, this part is not working as well.

What can I do?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,076 ✭✭

    Hi @Tire34

    At night Fizz is going in maintenance mode, probably is this your problem can you try again?

    Try to contact again if it doesn't work https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

  • wenhan
    wenhan Posts: 1,314 ✭✭

    for me sometimes when I initially signin, it shows a bit of a blank page but after a bit of wait it loads. Try again another time and check if you have adblocker or javascript blocking etc.

  • Whizz
    Whizz Posts: 23,502 admin

    Hello Tire34  ,

    Sorry to hear that you are having issues.

    Please make sure that you are logged to the correct account first , and if you have issues reaching our customer support : https://fizz.ca/en/support try to send us a message in private so we can help further and possibly escalate a ticket to address the issue.

    Be sure that you are not using a pop-up blocker.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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