I can't activate my SIM card - It says all my credit cards are expired when they aren't

yazzouni
yazzouni Posts: 1 ✭✭
edited July 4 in My Mobile

I cant find anyway around completing the activation of my new sim card and transferring my line. I get stuck at the payment section where it tells me my cards are expired. I have several cards saved and none work. It won't let me add a new card either. I have tried contact customer support but their only solution is to change browser, which I already tried.

Anyone have this problem before?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,421 ✭✭
    Answer ✓

    Hi @yazzouni

    You need to contact the support to get the credit card limit reseted, check if your credit card is allowed from this guide https://fizz.ca/en/faq/what-payment-methods-can-i-use

    To pay for your monthly Fizz plans, please use:

    A Visa or Mastercard credit card

    A Visa Debit or Mastercard debit card

     

    How to add a payment method to my Fizz account

     

    * A pre-paid Visa or Mastercard (example, Vanilla card) can be used to make a payment, but only for one-time payments

    Recurrent monthly payments cannot be planned with a Vanilla prepaid card. Each month, you must make a one-time payment to pay for the upcoming month, otherwise your services will remain unpaid and may be suspended. Here’s how:

    Wait at the end of your payment cycle when your monthly payment fails. You’ll receive an email and a message in your Fizz account will indicate the deadline by which your payment must be made, i.e. within the next 72 hours.

    Sign in to your account > My plans.

    Click on the “Proceed to payment” button and follow the steps.

     

    You unfortunately CANNOT use:

    American Express (Amex), Dinners and others credit cards

    A debit card (except Visa or Mastercard debit cards)​​​​​​​

    Funds from your Fizz Wallet (where available)

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • Whizz
    Whizz Posts: 23,027 admin

    Hello yazzouni  ,

    Sorry to hear about the issue.

    I verified your account and saw that the situation was resolved eventually and you managed to activate your line with us!

    We apologize for any issue caused in the meantime.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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