Since Transferring to fizz I am unable to hear people when they call me but they can hear me?

zakio
zakio Posts: 2 ✭✭
edited July 2 in My Mobile
It’s only been one day since I’ve been here, really thinking about switching

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 9,095 ✭✭
    edited July 2 Answer ✓

    hi @zakio

    Can you try to reboot the phone or put in airplane mode for 30 seconds

    I will also try to reset the network operator settings this will erase also the wifi and Bluetooth configuration

    If you can also try the sim in a different phone

    You can always contact the support,  https://fizz.ca/en/support  , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • Whizz
    Whizz Posts: 23,506 admin

    Hello @zakio ,
    We are sorry to hear about the situation encountered with your incoming calls.
    After making the necessary verifications into our tools, we noticed that your phone number transfer is completed now therefore the services should be fully functional.
    Please try to turn off the phone, take out the SIM card, reinsert it and turn phone back on in order to allow it to authenticate to network.
    Also, make sure that your phone is upgraded with the latest software upgrade.
    Besides that, follow the manipulations offered by @elena code xzi4t and, in case it will not work reach the customer service agents in order for them to be able to assist you.
    Your understanding and cooperation are highly appreciated.
    Have a great day.
    -Lavinia, Community Moderator

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