trying to change plan and next payment cycle stated as june 7th? (today is Jun28th)
FYI: This change will be applied come your next payment cycle, which starts on 2024/06/07
^^^ this is the msg at the payment page. Should I worry about it? Or just go ahead with payment and hoping its starting correctly on July7th?
Answers
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if you made the change you should have received an email
If you try to change again you should see the new policy plan
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I don’t understand your worries… Plan changes always come into effect at the next payment cycle. You are supposed to have received a confirmation email. If not, you are supposed to get one five days before the next payment cycle…
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Hello @fishonabike ,
Thank you for your post.Any request to change the plan will be applied at the beginning of the following payment cycle due to the fact that we are a prepaid service.
I verified your Fizz account and there is no plan change order visible therefore your request was not saved.
Please try again to access My plans- Manage plan- Change my plan and confirm the request.
Here are more details: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
In case you will encounter any issue, as seeing a past date for the change to be applied, please contact our customer service agents, using this link: ttps://fizz.ca/en/support
They will be able to assist you in this regard.
Your understanding is highly appreciated.
Have a great day.
-Lavinia, Community Moderator
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