Technician didn't come

Elali

Hello All,

Genuinely amazed at how unprofessional things are here. I moved apartments yesterday and set up my appointment for Fizz to come today to set up my internet. I chose duration between 7:30am and 12pm. It is now 3:45pm and I haven't heard from the technician or Fizz.

I reached out to customer service and they just said "sorry, reschedule your appointment) and the next appointment is on the 4th of July. Some people work from home and rely on an Internet connection to be able to do so, so this is quite impactful and a major concern.

I also clicked on the Cancel Services button and it Error 404'd

elena code xzi4t

Did you try to connect the modem, if the cable is connected your modem will work

But you still need to make a new appointement since you need to follow the procedure and have the cable checked

Elali

@elena code xzi4t Thanks, yea I connected the modem. Seems like cable is not connected in electrical room

Whizz

Hello Elali,
We are sorry to hear about the situation encountered.

This is not the kind of services we wish to provide to our customers however, due to the increased requests of moving in this period, our technicians are making the necessary to attend  as many appointments as possible.

 Unexpected situation may occur on the field therefore this is why the technician was not able to come to your address.

We understand your need for services, however you need to reschedule with the soonest date in order to be able to complete the moving.
To do that, you can access My plans- Manage plan- Installations- Reschedule.

Here are more details regarding the subject: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address 

In case there will be any issues, please contact our customer service agents and they will assist you in this regard.

For this, you can use the link: ttps://fizz.ca/en/support and ask for an agent.

Your understanding is highly appreciated.

Have a great day. 

-Lavinia, Community Moderator