Modem reinstall problem in my new apartment?

udayaji

I shifted to new home and i have started to install the model. But, initially the lights were on. But later the @ light is not flowing. the on light, up, down, 2G and 5G symbol light is green. i have attached the picture. is there anything I can do to personally resolve this problem. suggestions from fizz are highly appreciated

elena code xzi4t

Hi @udayaji

Did you follow the moving procedure? https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello udayaji 

Following my verification, the signals of your modem are not in optimal parameters. Could you please verify if the cables show any sign of damage? Also, please restart your modem by unplugging its power cable, leave it until all the lights are off, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender.
More details regarding internet issues can be found here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

Please contact us directly if the issue persists after restarting the modem https://fizz.ca/en/support

Thanks for your kind understanding and cooperation!

Have a lovely day,

-Ingrid, Community Moderator