Fizz issue, left without internet for a week (ongoing) and working from home.
Hello,
I'll explain my experience here to warn new users about the terrible service from Fizz for my internet issue. A week ago, I asked Fizz support to change my internet plan for me because I wasn't able to change it myself. They (and I !) discovered that I haven't been paying internet for a year. They instantly blocked my internet and asked me to pay, which was fine for me, I was willing to pay. Now here's the problem : for ONE WEEK now, the 'proceed payment' button has NOT been working. Their API is returning a code 500 error (internal server error) and my page is just refreshing. I'm working from home, so this is an ENORMOUS problem for me. There is no update what so ever for a week now and every time I contact support I get the same generic answer to wait for my ticket to be solved. I even opened a CCTS complaint to draw their attention to my issue, but this only added a fifth ticket to my already opened support ticket. I hope someone from Fizz see this and decides to do something about it.
I'll explain my experience here to warn new users about the terrible service from Fizz for my internet issue. A week ago, I asked Fizz support to change my internet plan for me because I wasn't able to change it myself. They (and I !) discovered that I haven't been paying internet for a year. They instantly blocked my internet and asked me to pay, which was fine for me, I was willing to pay. Now here's the problem : for ONE WEEK now, the 'proceed payment' button has NOT been working. Their API is returning a code 500 error (internal server error) and my page is just refreshing. I'm working from home, so this is an ENORMOUS problem for me. There is no update what so ever for a week now and every time I contact support I get the same generic answer to wait for my ticket to be solved. I even opened a CCTS complaint to draw their attention to my issue, but this only added a fifth ticket to my already opened support ticket. I hope someone from Fizz see this and decides to do something about it.
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Best Answer
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You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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Answers
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Hello vince0519
We are really sorry for the inconvenience caused by this situation, we do not have any real reason to keep your plan suspended or to keep a resolution delayed as we really want our customers to have positive experiences with our customer support.
Regarding this matter, please contact us directly https://fizz.ca/en/support
Thanks for your kind understanding and patience!
Once again, you have my apologies for the situation encountered.
Have a great day ahead,
-Ingrid, Community Moderator
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