Can't Receive Incoming Calls from WSIB

Yankincanada
Yankincanada Posts: 2 ✭✭
edited July 1 in My Mobile
Hi Everyone!

I switched to Fizz about a month ago and have unlimited talk, text, and US and 40gb data plan.

I've also recently had a repetitive strain injury due to my work and have been having to work with WSIB. I don't know if they had tried to call me before I switched as this claim has been on the books for months before I changed over.

What I do know is that, they have tried to call me multiple times in the past few days and they always get a busy signal. I've had other call me from local area codes, while roaming, from other Canadian (Ontario) area codes, and even international calls from the US and they have all come through fine.

I've even tried checking my blocked numbers, but none of them resemble the WSIB numbers I have been given.

Anyone else having this issue or figured out a fix?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,421 ✭✭
    edited June 28

    Sorry for your injury @Yankincanada

    This is very strange,

    You can always contact the support, https://fizz.ca/en/support and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,027 admin

    Hello @Yankincanada ,

    Sorry to hear about the issue.

    What I can also suggest is to test the Sim card in another phone to eliminate this being a device from the mobile device as shown here : https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

    If the issue persists, reach our customer service on live chat as the previous user mentioned for further investigations.

    Have a good one,
    Raul, Community Moderator

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