Still connecting to FIZZ EXT?

martopiggus
martopiggus Posts: 2 ✭✭
edited June 30 in My Mobile
Hi everyone, I am located in Richmond BC and just started yesterday. Everything looks fine but right from the beginning I am connecting to FIZZ EXT. I thought I am in the middle of Metro Vancouver so it should be in the subscription area. Is it normal? Thanks.

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,421 ✭✭
    Answer ✓

    Hi @martopiggus

    Yes it is normal




    From the guide https://fizz.ca/en/faq/partner-networks

    New to Fizz?  

    The name of the network indicated on your phone will not initially
    say Fizz. Instead, you will see Fizz EXT. We are aware of this situation
    and are working to address it. Rest assured, your phone is not roaming,
    and you will not incur any charges. Simply restart your phone 72 hours
    (that’s 3 days) following the activation of your SIM card, and all will
    be in order.   



Answers

  • Whizz
    Whizz Posts: 23,027 admin

    Hello martopiggus,
    Welcome to the Fizz mobile services.

    Rest assured, due to our recent expansion in Canada, it is normal for you to see Fizz EXT displayed on your phone in the first 72 hours.

    After this period, please try to restart the phone and reinsert the SIM card as the situation should resolve by itself.

    Given the fact that this option is coming from our side, the usage will not be registered as being outside the subscription zone therefore there will not be any extra charges.
     Here are more details: https://fizz.ca/en/faq/what-are-details-and-conditions-beta-test-period 

    Your understanding is appreciated.

    Have a wonderful day.

    -Lavinia, Community Moderator 

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