How to I replace my modem?

Cinsa88
Cinsa88 Posts: 2 ✭✭
edited June 28 in Internet
I have been having problems with my fizz modem. Connection drops several I have had it for 4 years.
Can I get it replaced?

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello @Cinsa88

    Following my verification, the signals of your modem are in optimal parameters. Could you please restart your modem by unplugging its power cable, leave it until all the lights are off, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender?
    More details regarding internet issues can be found here

    https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If the issue persists, please process a speed scan from the Fizz Wi-Fi app. The steps to make a network scan are:
    ►Stand next to your Modem
    ►Open the Fizz Wi-Fi application and tap the 3 dots in the top right to open the application menu
    ►Tap “Fizz support”
    ►Tap “Tools and support”
    Follow the prompts and accept all permissions until you reach the feature screen then click on Network Scan
    Allow the 2 minutes Scan to complete (do NOT minimize the application)
    After the scan is done, please contact us directly so we can verify on our end the results: https://fizz.ca/en/support

    Have a good rest!

    -Ingrid, Community Moderator

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