Travel add-on that doesn't work

Annie_Routhier
Annie_Routhier Posts: 2 ✭✭
edited June 25 in Phones
Last week, I purchased a travel add-on of 60 minutes calls in Canada. I am in Quebec and I'm trying to call in Yukon and it doesn't work. I says that my plans doesn't allow those calls.

Answers

  • BeakBird
    BeakBird Posts: 3,654 ✭✭

    I think you should contact the Fizz support and have them look into it.

    You can get to the support chat by logging in to the Fizz website.

    Then from the menu select - Help - Support - Chat with an agent - Chat.

  • Whizz
    Whizz Posts: 23,492 admin

    Hello Annie_Routhier 

    Could you please try switching your phone to airplane mode for a couple seconds, then switch it back to normal? After that, try reinserting your Sim and restarting your phone.

    If you are still unable to make a call, please contact us directly https://fizz.ca/en/support

    Thanks for your kind understanding and cooperation!

    Have a good rest,

    -Ingrid, Community Moderator 

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