no internet after moving

S_m1

We recently moved to a different address, a technician came and setup the modem and said everything was OK. We did not check for internet in the middle of the move. Now it's been 12 days that my phone connects to the wifi but no Internet. Multiple messages to fizz with no solution. I'm very disappointed with how fizz is handling this case. Ticket #290791

Mark123_2024

https://forum.fizz.ca/en/discussion/2651913/no-internet-after-moving

You should contact the support in this case.

BeakBird

https://forum.fizz.ca/en/discussion/2651913/no-internet-after-moving

@Whizz maybe you can have a look if the modem is connected to the network?

Whizz

Hello S_m1 

We're really sorry for the inconvenience.

Following my verification, the moving order has been completed yesterday by our technical team, so please try to restart the modem and test out the services.

To restart your modem, start by unplugging its power cable, leave it until all the lights are off, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender.
More details regarding internet issues can be found here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

If the issue still persists, please contact us directly https://fizz.ca/en/support

Thanks for your kind understanding and patience!

Have a good rest,

-Ingrid, Community Moderator