non transfer sms received

Chukwuemeka

Hi I'm trying to port from fizz but I have not the sms to authorize the transfer of my number to another company. How do I get the sms

BeakBird

I think you should get the procedure from the other company and follow their steps. They will have to initiate the transfer.

jvh_NVPF2

It doesn't seem like you are being denied and either mis-input your information or Fizz is having trouble identifying your account for transfer.

How did you choose to port? By IMEI or provider account number?

Most users online report troubles porting over their number using their IMEI number and suggest using your provider's account number : https://fizz.ca/en/faq/how-do-i-identify-my-account-number-transfer-my-number-fizz

See this help article for more help: https://fizz.ca/en/faq/how-do-i-identify-my-account-number-transfer-my-number-fizz

Or contact support if all else fails. https://fizz.ca/en/support

John88

I would contact the old telco and see why you are not getting the sms

Chukwuemeka

is there a way to communicate with fizz? because I have tried both the IMEI number and my account ID but still did not get the SMS

J_L_79471_ref_F77OI

https://forum.fizz.ca/en/profile/Chukwuemeka

Contact your new company, they are the ones initiating the transfer (I assume you still have your Fizz sim card in your phone, if not the case, put it back in…)

Chukwuemeka

https://forum.fizz.ca/en/discussion/comment/6856303#Comment_6856303

My fizz sim is still in my phone, I have initiated the transfer to the new company ( I did that in the app) Fizz sent me an email acknowledging the transfer request. In the mail it says an SMS was sent for which I must reply YES to for the transfer to be authorized. However that SMS never came.

I considered using IMEI and Account ID on two occasions but no success.

At the moment, I am still in the 90mins window that I why I want to see if the SMS can be sent perhaps manually…🤷‍♂️

Mark123_2024

https://forum.fizz.ca/en/discussion/comment/6856310#Comment_6856310

I hope you received your confirmation SMS between time. If not you should contact the support team again.

Whizz

Hello Chukwuemeka,
We are sorry to hear about your decision to cancel the mobile plan from Fizz and transfer to a different provider.
After making the necessary verifications into our tools we were able to see that the transfer is completed now.
The line is cancelled and your number should work properly at the new provider.
Here are more details regarding the subject: https://fizz.ca/en/faq/unsubscribe 
Have a wonderful day. 
-Lavinia, Community Moderator