your issue was escalated to the dedicated team

wojzeh

Hi Fizz Veterans!

During a week I get "your issue was escalated to the dedicated team" from the support chat.

Does this phrase mean that the support guys are simply fooling me?

No ticket or case number, no visibility, no feedback since a week.

Is there any way to rattle their cage?

Thank you

BeakBird

your issue was escalated to the dedicated team

wojzeh

Jun 20, 2024

Hi Fizz Veterans!

During a week I get "your issue was escalated to the dedicated team" from the support chat.

Does this phrase mean that the support guys are simply fooling me?

No ticket or case number, no visibility, no feedback since a week.

Is there any way to rattle their cage?

Thank you

---

View Post

I think that your post should do it.

@Whizz should have a look.

Whizz

Hello wojzeh 

We're sorry for the inconvenience.

Following my verification, there is no ticket associated with your account. Could you please verify if it has been opened on a different account of yours? 

If not, please contact us directly and we will gladly assist you further https://fizz.ca/en/support

Thanks for your kind understanding and patience.

Have a great day ahead!

-Ingrid, Community Moderator