Cant sign in?

JeffJager

Have switched passwords, and received a confirmation email.

When I go to sign in,

WE'RE SORRY ...
Unexpected error when authenticating with identity provider

I have tried changing passwords again, to no effect.

Solutions? Thanks!

elena code xzi4t

Hi @JeffJager

You should contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

catch_B3V8K

Have you tried clearing your cookies?

paradis_WZQGA

It happens to me too quite often. Clearing your cookie and trying again is your best bet.

Here is a tech trick when you got this page using a Chromium Browser (Chrome, Brave, Edge, …). Open the development console (press F12), go to the "Application" tab. Right click on Fizz under "Cookies" and click "Clear". After doing this, go back to the original Fizz login page and it should work!

Whizz

Hello JeffJager,
We are sorry to hear about the situation encountered with your account.

After making the necessary verifications in our tools, we were able to see that there is a ticket created for the technical team regarding the matter.

Rest assured, as soon as they will have an update, you will be notified on the email address associated with your Fizz account.

Your understanding is highly appreciated.

Have a great day. 
-Lavinia, Community Moderator