Port-in issue more than 6 days?

Abidatfizz
Abidatfizz Posts: 2 ✭✭
edited June 19 in My Mobile
Hi, I'm having port-in issues for almost a week now. See ticket: 290172
What can I do to help push this through? What have other done? I've provided all the info required for the transfer. All I get is "in progress" canned answers from Support.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,095 ✭✭

    Hi @Abidatfizz

    @Whizz probably you should look on this

  • Whizz
    Whizz Posts: 23,506 admin

    Hello Abidatfizz,
    Thank you for reaching out. 

    We are sorry about this situation, I verified your file and I noticed that the ticket is still in progress therefore, I left a note on the ticket. In these situations, I would kindly ask you to get in contact with the customer service representatives, as the users of the community do not have access to your file, and will not be able to help. 

    If you need more information, please know that we are at your disposal 24/7. Here is an FAQ on how to contact us https://fizz.ca/en/support. 

    Have a good one!
    -Sergiu, Community Moderator

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