Unable to call in TO with Canada Coverage

anhxtaiii

I'm currently visiting TO and trying to call a number starting with 647 and it's claiming my plan doesn't allow it? Mobile Data works fine. Fizz EXT is selected and Data roaming is on.

So what's my issue?

elena code xzi4t

Hi @anhxtaiii

Did you try to reboot the phone?

Did you add +1?

You can always contact the support,

Contact us

, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

anhxtaiii

@elena code xzi4t

and yes I've tried adding +1 which doesn't do anything since all I keep getting is "your plan doesn't allow us to connect this call".
in the past it worked fine while I was in Canada so I'm not sure if the issue is on my end or something. New cycle just started.

anhxtaiii

@elena code xzi4t

yes. i've rebooted a few time and tried with airplane mode and it's aways the same.
I dont see any green bubble and the chat with an agent option doesn't do anything like it's disabled so my only option was messenger.

I've gotten 2 agents so far who seems to have no idea what they're doing and not reading my issue and asking me questions I've already given answers so I'm at a lost here ...

Whizz

Hello @anhxtaiii,
Thank you for reaching out.

We apologize for the inconvenience and are committed to resolving this quickly. I see you've been in touch with our customer service and have tried troubleshooting steps. To escalate this to our technical team, please contact us privately with at least three phone numbers where calls failed and their timestamps (the more recent, the better).

This information is essential. Rest assured, your privacy is our priority, so everything remains confidential, moreover the call recipients will not be contacted or disturbed in any way.

Thank you,
-Sergiu, Community Moderator