Just activated Fizz Internet getting 100 MBPS instead of 400 MBPS

Duckfeet
Duckfeet Posts: 2 ✭✭
edited June 18 in Internet
Does anyone have a similar issue and how did you resolve it?

Answers

  • Whizz
    Whizz Posts: 23,047 admin

    Hello Duckfeet 

    Following my verification, the signals of your modem are in optimal parameters and there is no maintenance going on in your area at the moment. 

    Do you experience this issue on both Wi-Fi and Ethernet? Could you please verify if the cables show any sign of damage? Also, please restart your modem by unplugging its power cable, leave it until all the lights are off, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender.
    More details regarding internet issues can be found here https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

    For more details please contact us directly https://fizz.ca/en/support

    Thanks for your kind understanding and cooperation!

    Have a good rest,

    -Ingrid, Community Moderator 

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