I only have 3G and cannot connect to 4G/LTE to use my data. Can someone help?

Gman0070
Gman0070 Posts: 4 ✭✭
edited June 19 in My Mobile
Can someone check to see if 4G/LTE is active for my account? I know my device has all the frequency bands, so 4G/LTE should work. Here's the default APN settings that I found in my settings:

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,421 ✭✭

    Hi @Gman0070

    What phone are you using, is this compatible with Fizz? https://fizz.ca/en/faq/compatible-devices

    Check on your phone settings, there is a setting to tell the phone what to use, and you can have excluded, by error, the 4G

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Gman0070
    Gman0070 Posts: 4 ✭✭
    I am using an android box in the car and it has the frequency bands required for 4G. When I first inserted in the sim card I recall seeing LTE, but it disappeared and just connects at 3G now. I think the default APN setting is incorrect, so I'll try changing it to see if anything changes and report back
  • Whizz
    Whizz Posts: 23,028 admin

    Hello Gman0070,

    I kindly wish to inform you that, in accordance with the details visible in your Fizz account, your SIM card is Volte therefore this function should work properly.
    You can try to insert the phone in a compatible Volte device in order to see if there will be any improvements, as the model used right now it is not on the list.
    For seeing exactly the compatible devices, you can access this link: https://fizz.ca/en/faq/compatible-devices 
    In case you will encounter any issues regarding the services, please contact our Live services agents using this link: https://fizz.ca/en/support and they will gladly help you.

    Your understanding is highly appreciated.
    Have a great day. 
    -Lavinia, Community Moderator 

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