SIM card activation issue

Henry_Chan7375 Posts: 2
edited June 20 in My Mobile
I bought a new SIM card from Couchtard this afternoon around 4pm, 15$ plus taxes, but the activate code on the back didn't work? I logged into my account, following the steps to choose a plan and to activate the SIM card, but I stuck on the page credit card payment. I reloged in, but all the informations are saved like my address, the activation code and the plan I chose. However, the page couldn't get through. Awaiting for 3 hours, tried to contact the support, but no solution yet, some one helps


  • elena code xzi4t
    elena code xzi4t Posts: 6,730 ✭✭

    Hi @Henry_Chan7375

    Can you try to use the browser in private mode and try it again?

    Yesterday the support was very long to be contact probably they had a problem

  • Soma
    Soma Posts: 115 ✭✭

    Try a different browser.

  • Whizz
    Whizz Posts: 20,524 admin

    Hello Henry_Chan7375 

    Following my verification, your Sim and plan are active, however you have only chosen the coverage, no texts/calling/data. You can view your plan and change it by accessing your Fizz account -> My plans -> Manage my plan -> Change my plan. More details can be seen here

    Feel free to contact us directly if you need more details

    Thanks for your kind understanding!

    Have a good rest,

    -Ingrid, Community Moderator 

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