Hello

elmostafa HANSAQ

I just ordered new sim but fizz still have my old nume. I do not want use the number that fizz have as I have two phones. fizz did not ask me for phone number to import and now I see the number that I do not want import as I have second one that I want to import

please help

elena code xzi4t

Hi @elmostafa HANSAQ

You need to contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello @elmostafa HANSAQ

Following my verification, there is no active plan associated with your account. In order to transfer your number to Fizz, access fizz.ca/activate → Transfer my number, then follow the on-screen instructions. You'll need to have the plan with the current provider active and you will also need to insert either the account number or your IMEI (can be found by dialing *#06#).

More details regarding transferring your number can be found here https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

Feel free to contact us directly if you need more information : https://fizz.ca/en/support

Thanks for your kind understanding!

-Ingrid, Community Moderator