Wifi disconnect
I cannot connect to the internet (it has been 5 hours, now) but the wifi icon and modem lights r on
Answers
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If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:
•Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
•Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
•Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
•Try a factory reset the modem
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
), wait 15 minutes and then redo the installation process by following the details found here :
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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Try to restart your modem. Maybe unplug for a few seconds before you plug it back in. If that doesn't work, maybe do a factory reset. If both don't work, then I would contact support.
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Hello @Julie M. 83802,
I am sorry to hear about this situation.
I have verified your modem in our tools and I noticed that there was an intervention yesterday in your area.
The situation has been resolved now and the modem is online.
Here is an FAQ about this https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
If the situation persists feel free to reach us on this link https://fizz.ca/en/support and we will discus this situation further there.
Have a wonderful day.
-Mihai, Community Moderator0
