Is the customer service always this bad?

s123

I'm having a very tough time with Fizz and they have made a terrible first impression. I have been unable to use my phone after attempting to activate my SIM. They have confirmed that my number has been transferred over from my old provider, but were not able to explain why my new SIM card is stuck on the status "activation pending."

I can't communicate with anyone the moment I step out of my apartment, because I can only use WhatsApp on wifi. No calling, texting or mobile data.

This is getting ridiculous. I can certainly understand now why they offer these plans so cheaply.

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Hi @s123

Can you try to contact support from here https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

Or you can contact them in facebook

or you can open a ticket from your account → My Settings → Contact Form

Whizz

Hello s123,
Thank you for reaching out 

We are sorry about this situation and I can assure you that we are doing our best to resolve it as quickly as possible. After verifying your file, I noticed that a ticket was created, and at the moment, we'll need to wait for the response from our technical team. 

If you need more information, please feel free to reach out to our customer service privately. 
Thank you for your kind understanding. 
Have a good one!
-Sergiu, Community Moderator.