Cannot Receive SMS Text Messages

DwayneM
DwayneM Posts: 6 ✭✭
edited June 14 in My Mobile

Starting sometime today I am no longer able to receive SMS Text Messages.

So I can't

  • log into sites that use text messages for two-factor authentication
  • receive the PIN code needed to retrieve packages from my condo's parcel locker

etc.

The chatbot is useless and just asks that I rephrase my question.

I have no problem sending text messages to others.

Answers

  • BeakBird
    BeakBird Posts: 3,654 ✭✭

    Just copy and paste the exect same question to the chatbot a second time and he will get you an agent.

    You may have to wait a few minutes for the agent.

  • wenhan
    wenhan Posts: 1,314 ✭✭

    type speak with an agent to the chat bot to get a agent.

  • Whizz
    Whizz Posts: 23,506 admin

    Hello DwayneM 

    We're sorry for the inconvenience.

    Could you please try to switch your phone to airplane mode for a couple seconds, switch it back then try the service again? Also, reinsert the Sim and restart the phone.

    If the issue still persists, please contact us directly so we can investigate this matter further: https://fizz.ca/en/support

    More details regarding receiving texts can be found here https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

    Thanks for your kind understanding!

    Have a good rest,

    -Ingrid, Community Moderator 

This discussion has been closed.

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