Why doesn't fizz recognize my address

Taz202
Taz202 Posts: 3 ✭✭
edited June 13 in Your Fizz Account
I received my sim card in the mail, no problem. Now, I'm trying to activate it, but my address isn't recognized now. It doesn't make sense. I used the exact same address as I did to get the sim card, still it keeps telling me my address is incorrect. What am I doing wrong?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,211 ✭✭
    edited June 13

    Hi @Taz202

    Try to start typing the postal code and the system will suggest some addresses

    Is your address in the subscription area? https://fizz.ca/en/faq/subscription-area-and-coverage-area

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 22,756 admin

    Hello Taz202  ,

    Sorry to hear about the issue.

    I saw that you reached our customer service on chat yesterday and we had a slight technical issue on the sim activation orders, but everything should be resolved now.

    Do try to do the operation from another browser, via Incognito mode following the steps found here : https://fizz.ca/en/faq/activate

    If you still have issues, I suggest reaching our customer service once again.

    Have a good day,
    Raul, Community Moderator

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