Why doesn't fizz recognize my address

Taz202

I received my sim card in the mail, no problem. Now, I'm trying to activate it, but my address isn't recognized now. It doesn't make sense. I used the exact same address as I did to get the sim card, still it keeps telling me my address is incorrect. What am I doing wrong?

elena code xzi4t

Hi @Taz202

Try to start typing the postal code and the system will suggest some addresses

Is your address in the subscription area?

Subscription area versus coverage area

You can always contact the support,

Contact us

, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello Taz202  ,

Sorry to hear about the issue.

I saw that you reached our customer service on chat yesterday and we had a slight technical issue on the sim activation orders, but everything should be resolved now.

Do try to do the operation from another browser, via Incognito mode following the steps found here : https://fizz.ca/en/faq/activate

If you still have issues, I suggest reaching our customer service once again.

Have a good day,
Raul, Community Moderator