Modem down overnight

Yanxin W.
Yanxin W. Posts: 3 ✭✭
edited June 13 in Internet

I just got my new modem activated yesterday. Everything was working fine. Then around midnight, I lost connection. All lights are off on the modem. And they won't come back even after power cycle (unplug and plug). Is the modem dead?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,938 ✭✭

    Hi @Yanxin W.

    Did you try to plug in a differ outlet?

    After that test and if the modem doesn't work, you should contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Yanxin W.
    Yanxin W. Posts: 3 ✭✭

    Yes, I tried another outlet that was powering something else sot that I know it has power. No, it didn't work either. Okay, I will contact support.

  • Whizz
    Whizz Posts: 23,436 admin

    Hello Yanxin W. 

    Could you please make sure that the cables don’t show any sign of damage? Also, please restart your modem one more time, by unplugging its power cable, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender. Make sure that the coaxial cable is tightly screwed in at both ends.
    More details regarding internet issues can be found here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If the issue still persists, please contact us directly https://fizz.ca/en/support

    Thanks for your kind understanding!

    Have a great day ahead,

    -Ingrid, Community Moderator

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