Not able to receive Data gift
Someone is trying to gift me data but they receive this error: "This user cannot receive gifts because they do not have a mobile data plan".
I have a Fizz mobile plan with data for the past couple months. Do you know how this issue can be fixed? I need extra data ASAP.
Thanks for your help!
Comments
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if you still have a data plan you should be able to receive data? Check your privacy settings
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Still have data on your account? you are not at 0gb at the moment?
If so i think you will not be able to receive some gift data, maybe buy yourself a 500mb data block at 8$ and then ask for some gift data again? not sure but try to help you
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An addons should not count in order to receive gift data
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Like @elena code xzi4t said. Check your privacy settings. Set it to "the full experience".
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Hello PaoTek,
Thank you for reaching out.I have verified your account and noticed that you are using "The full experience" as the privacy setting for your account. You also have data in your base plan. I recommend testing it again, and if the issue persists, please reach out in private to our customer service representatives and create a ticket with them. You can use this FAQ https://fizz.ca/en/support.
Have a good one!
-Sergiu, Community Moderator.0
