change address unsuccessful

fizzmakesmesotired
fizzmakesmesotired Posts: 2 ✭✭
edited June 11 in My Mobile
I initially tried to register an account with my email (let's call it A) and clicked on the link within 24 hours - I got 'we're sorry unexpected error when authenticating with identity provider'
contacted 2 reps but nothing happened

3rd rep told me to use another email (let's call it B) and then I can change at any time

I used another email address and talked to the 4th rep to change the email address and verified and all that stuff - even got an email in old and new inbox saying it's been changed

TODAY I STILL CANNOT log in with email A.
Fizz you're making me so mentally tired...

Answers

  • Whizz
    Whizz Posts: 23,506 admin

    Hello fizzmakesmesotired,
    Thank you for reaching out. 

    I am sorry to hear about this situation. I can see that the situation was forwarded to our technical team, and as soon as it is verified, we will get back to you via email with the updates. Rest assured, we will surely resolve this situation in a timely manner. 

    Have a good one!
    -Sergiu, Community Moderator 

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