Did not receive my new SIM card

jerome_vang_verdun

Hello, I placed an order for my new SIM VoLTE card but I still have not received it after 10 working days. Can you help me?

elena code xzi4t

Hi @jerome_vang_verdun

Did you check the tracking number? If it shows delivered, chat with Fizz.
https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

Usually the support ask to buy a new SIM card and pick it up as soon as you receive a delivery notice.

For quicker access, you can also pick up a SIM card at Coop UQAM or Couche-Tard. You can see locations here:

Once you have activated the second SIM card, please contact Fizz support to get a refund for the missing SIM card.

To contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

jerome_vang_verdun

thank you very much

kaitokun

Hope you get your sim soon! And welcome to Fizz

Mark123_2024

Check the tracking number. Welcome to Fizz!

BeakBird

After 10 working days I would think it got lost in transit.

Whizz

Hello jerome_vang_verdun,

Thank you for your post.
From what I can see in my tools, the SIM was received and you were able to activate it for your current plan. 
Please know that, for the free  Volte SIM card the delivery takes about two weeks therefore this is why there was a delay.
Here you will find more details regarding the subject: https://fizz.ca/en/faq/why-volte-important 
Your understanding is highly appreciated. 
Have a great day. 
-Lavinia, Community Moderator