Data issue - Ticket has been made over a month ago with no change!

EStanley

I issued a ticket for my phone and it has been over a month with no data. Yes, my phone is compatible, yes I've done the steps required before issuing a ticket.
What is an acceptable time frame for a ticket to be resolved? Talking to a rep is like hitting a wall… Can this be escalated?

Whizz

Hello EStanley 

We're really sorry for the inconvenience.

We have asked the technical team for an update. In the meantime, feel free to contact us directly if you have other questions or concerns https://fizz.ca/en/support

Thanks for your kind understanding and once again, sorry for the inconvenience.

Have a good rest,

-Ingrid, Community Moderator