What is wrong with the chat and voicemail function?

ElleK
ElleK Posts: 5 ✭✭
edited June 9 in Your Fizz Account
I've already set the voicemail pin and each time I log in, it says it is incorrect. And if I'm lucky, it will allow me to proceed. Once it allows me to proceed, it will ask me to set up and then hangs up. It is so frustrating. It is such a simple functionality but being made difficult. And nobody is on the chat service line. It just keeps repeating the Hello, How Can I help you? intro. Why does these functions revert to the beginning and disallow users to proceed?!!?!!!

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,042 ✭✭

    Hi @ElleK

    Did you try to set it again?

    Can you try to call from a different phone to see ?

  • Whizz
    Whizz Posts: 23,486 admin

    Hello ElleK,
    Thank you for reaching out. 

    Have you tried resetting the PIN code from your account? You can do that by going to My plans > Manage my plan > Advanced  Parameters > PIN to access my voicemail. Please note that unsafe combinations like 1234 or 4444 will be rejected.

    Have a good one!
    -Sergiu, Community Moderator

  • kaitokun
    kaitokun Posts: 1,353 ✭✭
    edited June 7

    https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail#3

    Go to 3 and follow the instructions and reset your pin and see if it helps. It worked for me when I was having issues.

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