SIM Card & new phone

Eulalie
Eulalie Posts: 1 ✭✭
edited June 6 in My Mobile

Hi

I bought a new phone overseas, that works just fine by the way. I have no problem no with it. But since I came back, it's impossible to use the SIM card. The Fizz network is recognized, but no line, meaning I can't received messages, calls nor use datas. On my profile, I can see the model of the phone and its IMEI, so I thought it will work here in Canada :(

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 9,084 ✭✭
    Answer ✓

    Hi @Eulalie

    Did you configure the APN? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Steps to follow for configuring the APN can vary from one phone to another. Here's an example:

    Settings → Connections → Mobile networks → Access Point Names → APN

     

    Fizz APN settings are:

    • APN: mobile.bm
    • MMSC: http://mms.mobile.bm
    • MMS proxy: mmsproxy.mobile.bm
    • MMS port: 80
    • APN type: default,mms,supl      

    Check also the frequency https://fizz.ca/en/faq/compatible-devices

    1. A phone that only allows 3G configuration or HSPA network preference must support:When you
      buy a new phone, the supported frequencies are usually listed in the
      technical specifications. If not, do a search on the Internet. There are
      sites that will confirm the frequencies supported by your phone once
      you enter its IMEI in their search engine.
      • The HSPA 850 MHz frequency for calls.
      • The dual frequency 1700/2100 MHz (also called AWS or band IV) for mobile data.
      • The dual frequency 1700/2100 MHz (also called AWS)

Answers

  • Whizz
    Whizz Posts: 23,503 admin

    Hello Eulalie  ,

    Sorry to hear about the issue.

    From what I understand, you might not have the correct APN settings set-up in your mobile phone, so be sure that you have the ones that the user elena code xzi4t  posted earlier, and also that the phone is compatible with the Fizz network.

    On a side note, I saw that you have only Coverage included in your plan, so calls won`t work if you don`t have them included.

    I also saw that you have changed your plan to add Calls Texts and Data and the change will take effect at the start of the next cycle : https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

    If you still have issues using the services ( your Data from upgrades and incoming texts should work ) , reach our customer service : https://fizz.ca/en/support for further investigations.

    Have a good one,
    Raul, Fizz Team

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