Fizz wifi not working

JoshL
JoshL Posts: 2 ✭✭
edited June 4 in Internet
Its been 12 hours. Have tried unplugging, resetting, etc. and nothing works. The chatbot is useless and nobody from support is answering.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,436 ✭✭

    Hi @JoshL

    Sometime the chat is tricky, try to connect ask for a question and repeat it, after ask to talk with an agent, wait 30 seconds everytime you ask a question

  • Whizz
    Whizz Posts: 23,047 admin

    Hello JoshL,
    Thank you for reaching out.

    I am sorry to hear about this situation. I would suggest you keep trying to get in touch with customer service, this time, using an incognito window on your browser. I can see that there were a couple of agents who were in touch with you and informed you on how to reconfigure the modem. 

    Please use this FAQ to contact us from an incognito window https://fizz.ca/en/support, either on the live chat or Social Media, and we will do our best to help you.

    Have a good one!
    -Sergiu, Community Moderator

This discussion has been closed.

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