will not let me update my credit card or change my address

linbertrand Posts: 2
edited June 3 in My Mobile
how to update


  • Whizz
    Whizz Posts: 20,663 admin

    Hello linbertrand,
    Thank you for reaching out. 

    I verified your file and noticed that you made quite a few attempts to add a payment method, and you reached the maximum number of attempts. It was reset after interacting with an agent, therefore, you should be able to update it now.
    Here is an FAQ on how to update a payment method https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information. If the information you enter is correct, and the payment method fits the criteria, you should not have any issues adding it. 
    If you receive any errors, you can also try using an incognito window on your browser, and if the issue persists, contact our customer service https://fizz.ca/en/support.

    Have a good one!
    -Sergiu, Community Moderator

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