Reactivation pending

ZakLebeau
ZakLebeau Posts: 3 ✭✭
edited June 2 in Internet
Hi,

It has been now since Thursday that I am waiting for my plan to be reactivated.

A ticket has been opened but still no news and no internet.

On the website it says maximum 12 hours for a plan to be reactivated...

I am working from home and wonder on how much more time it could take.

Thanks for any help.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,425 ✭✭

    sorry but only the support can help with this matter

  • kaitokun
    kaitokun Posts: 1,268 ✭✭

    You're gonna have to contact support for this

    Us, users, can't really provide you an update.

  • Whizz
    Whizz Posts: 23,031 admin

    Hello @ZakLebeau ,

    We are sorry to hear about the situation encountered with your home internet plan.

    After making the necessary verifications, we were able to see that the ticket created for this matter is still being investigated by the technical team.

    Rest assured, as soon as they will have an update, you will be notified on the email address associated with your Fizz account.

    In the meantime, you can verify the ticket status by accessing My Settings- My Tickets.

    The ticket is created with highest priority in order to speed the process, as we can understand the need for having services.

    Your understanding and patience are highly appreciated.

    Have a great day.
    -Lavinia, Community Moderator

  • costaudjoe
    costaudjoe Posts: 4 ✭✭
    True dat. Good luck!
This discussion has been closed.

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