Remote Voicemail access
Hi,
I am turning to this forum as the technical support has been mostly useless. Tickets are closed automatically after 2 months, no resolution. (Ticket #108882, Ticket #135102, Ticket #13849, Ticket #147373).
I am a rotational worked and spend half of my life in a remote area where there is no cellphone/data coverage or network (which seems to be inconceivable for tech support). My phone connects to wifi and that is it. Can't place calls, can't use visual voicemail as it only works with data.
We do have VoIP phones, and I tried the manual voicemail access: "Access your voicemail by pressing the "1" key on your phone keypad. To manually access your mailbox, dial 1-514-647-0999 from a “Non Fizz” phone. "
This never worked properly for me. Either it doesn't recognize my phone number or my PIN. I either get disconnected from the call or get a message that my voicemail has been temporarily disabled.
To sum it up: No network, landline and wifi only, how can I take my voicemails remotely?
I am turning to this forum as the technical support has been mostly useless. Tickets are closed automatically after 2 months, no resolution. (Ticket #108882, Ticket #135102, Ticket #13849, Ticket #147373).
I am a rotational worked and spend half of my life in a remote area where there is no cellphone/data coverage or network (which seems to be inconceivable for tech support). My phone connects to wifi and that is it. Can't place calls, can't use visual voicemail as it only works with data.
We do have VoIP phones, and I tried the manual voicemail access: "Access your voicemail by pressing the "1" key on your phone keypad. To manually access your mailbox, dial 1-514-647-0999 from a “Non Fizz” phone. "
This never worked properly for me. Either it doesn't recognize my phone number or my PIN. I either get disconnected from the call or get a message that my voicemail has been temporarily disabled.
To sum it up: No network, landline and wifi only, how can I take my voicemails remotely?
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Answers
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Hi @MAG1
This is a problem with the DTMF from your VoIP configuration or the codec used, you should check that
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Could you please develop on that? I am a user only for VoIP, What should I tell my IT department?0
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You should ask them to check if the DTMF in inbond or outbound and try to change it
The DTMF can be influenced by the quality of the line depending from the code
Can you try to to make the tone longer (keeping the key pushed for a second) or try to use this and put the microphone near the computer speaker
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This discussion has been closed.