Slowdown status

Tvl

My data status is yellow and the connection is slow even i still have 47 Gb left. What's wrong

Whizz

Hello Tvl  ,

Sorry to hear about the issue.

From what I saw on your Fizz account it appears that everything is in order so if you are not able to properly use your Data, I suggest that you reboot your phone, enable / disable airplane mode or test the Sim card in another phone to eliminate the possibility of this not being an issue from the device itself.

I also suggest that you check if your device has the correct APN settings as shown here : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn as sometimes they can be removed from the device due to a possible software update.

If there are still issues, reach our customer service here : https://fizz.ca/en/support

Have a good one,
-Raul, Community Moderator

elena code xzi4t

Hi @Tvl

The algorith is not precise, do look on that :D