Slowdown status

Tvl
Tvl Posts: 8 ✭✭
edited May 29 in My Mobile

My data status is yellow and the connection is slow even i still have 47 Gb left. What's wrong

Best Answer

  • Whizz
    Whizz Posts: 23,066 admin
    Answer ✓

    Hello Tvl  ,

    Sorry to hear about the issue.

    From what I saw on your Fizz account it appears that everything is in order so if you are not able to properly use your Data, I suggest that you reboot your phone, enable / disable airplane mode or test the Sim card in another phone to eliminate the possibility of this not being an issue from the device itself.

    I also suggest that you check if your device has the correct APN settings as shown here : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn as sometimes they can be removed from the device due to a possible software update.

    If there are still issues, reach our customer service here : https://fizz.ca/en/support

    Have a good one,
    -Raul, Community Moderator

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