Just installed my wifi modem but the speed are ultra low

hflor

I have reset it twice, connected my laptop to it via wired, tried different computers and cell phone and the speed are still low (around 0.91 MBps)

elena code xzi4t

Hi @hflor

Did you activate it https://fizz.ca/en/faq/how-install-my-wi-fi-modem

• Log in to your Fizz account. 
• You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history.  
• Activate your modem. It will then switch to the speed associated with your plan.  

Whizz

Hello hflor,
Thank you for reaching out.  

The first thing you need to do is activate the modem as elena code xzi4t said, however, I can see that your modem is already activated. In this case, I would suggest contacting our customer service representatives privately, as they have access to the signals of the modem while the community members do not. 

Here is an FAQ on how to contact us https://fizz.ca/en/support.
Have a good one!
-Sergiu, Community Moderator