Data not working still

fizzjunk
fizzjunk Posts: 4 ✭✭
edited May 28 in My Mobile

I have reported an issues with data not working right since March.

It still isn't fixed!

They just responded to another case saying they fixed it but to confirm its fixed.

Init working. Now data is not working at all!!

Is this a joke??

I am to the point I will be closing this fizz account.

Clearly they have no ability to fix issues.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,421 ✭✭

    Hi @FizzJesus_4V43P

    This is a very bad experience, I am so sorry

    Have you tried to use the SIM in a different phone, to exclude a configuration problem?

    @Whizz I really believe that you should step in

  • kaitokun
    kaitokun Posts: 1,264 ✭✭

    Sorry for your experience. I'm afraid users like me won't be able to answer your question

  • Whizz
    Whizz Posts: 23,026 admin

    Hello fizzjunk 

    We're really sorry for the inconvenience. 

    Following my verification, another ticket was opened containing all the details provided so that our dedicated team can investigate further. You can view and track its progress from your Fizz account -> My settings -> My tickets.

    For more information, please contact us directly by accessing this link https://fizz.ca/en/support

    Your understanding and patience are highly appreciated!

    Have a good rest,

    -Ingrid, Community Moderator 

This discussion has been closed.

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