My account is still "pending activation" after 22 hours. How long it will take?

xun
xun Posts: 2 ✭✭
edited May 27 in My Mobile
I can do text messages, make calls, but I am not receive calls. I might have missed important calls and very frustrated. An ticket has been open since 11:30 yesterday,
but I was told waiting every time I contact Fizz.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,453 ✭✭

    Hi @xun

    it seems that you have ported the number, and probably there is something with it. Usually a porting is completed in minimum and in normal situation not more than 2 hours.

    Sorry but as users we don't have much information and since you already contacted the support only a @Whizz can give you more information.

  • kaitokun
    kaitokun Posts: 1,282 ✭✭

    For me, I was up and running within 1 hour. So I don't know what to tell you other than follow up with customer support.

  • Whizz
    Whizz Posts: 23,075 admin

    Hello xun 

    We're really sorry for the inconvenience. 

    Following my verification, our dedicated team is still investigating the issue with the highest priority. You can verify and track your ticket's progress from your Fizz account -> My settings -> My tickets.

    Once we have a response, we will contact you via email with an update.

    Your understanding is highly appreciated!

    Have a good rest.

    -Ingrid, Community Moderator 

This discussion has been closed.

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