I can’t receive any calls on my phone

pattyp
pattyp Posts: 2 ✭✭
edited May 27 in My Mobile
So I've tried everything here https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone#8 and nothing seems to fix it. when someone calls they get "looks like this person isn't taking calls at the moment" i did try in another phone and still same issue :(

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,084 ✭✭

    Hi @pattyp

    Check your service agreement to be sure that you have unlimited calls in your plan.

    When did you activate your plan? Did you port the number? Are you able to make calls?

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,503 admin

    Hello @pattyp

    We're really sorry for the inconvenience.

    Could you please contact us directly ? As we need a couple more details in order to open a ticket to our technical team and investigate this issue further. To contact us, please access this link https://fizz.ca/en/support

    Thanks for your understanding and cooperation!

    Have a lovely day ahead. 💚

    -Ingrid, Community Moderator

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