I returned a phone and Fizz did not refund me

phoneReturnNoRefund
phoneReturnNoRefund Posts: 2 ✭✭
edited May 25 in Phones
Hello dear community,

I bought a phone and received it in mid-April; I decided to return it on 2024-04-18. I used the system suggested by Fizz with Post Canada to send the package with a policy number and a bar code. This allows the clerk to print and affix a label to the box.

After a few days of no news, I checked my online tracking number and realized the package was still in transit.

Days passed with the status quo. I decided to reach out to Canada Post regarding this issue. They answered me in less than 24 hours to open a ticket and mentioned that the shippers, so Fizz, hold rights to insurance coverage. Knowing that, they indicated that Fizz needed to reach them.

Then, I reached out to Fizz customer service.
At this stage, we are 2025-05-03. The return request was received two weeks ago. No alarm has been rung on their side, which is relevant to another topic but still needs to be highlighted in regard to this system failure.
On that date, I opened a ticket. Since then, I have received no more valuable information but a lot of empathic messages: "don't worry," "things are moving along," "continuing effort to fix issue," etc.
I reached out to support several times, but they were unable to provide information. When I asked for details, they indicated that the team in charge had not responded.


I took a loan with Affirm to pay for this phone.
The start date of it has been triggered.
The phone began the return process more than a month ago.
I have no value from the ticket's messages or support.

If you could provide some help with my case, I would really appreciate it. Thanks for reading.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,440 ✭✭
    edited May 24

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

    @Whizz probably you should look on this

  • Mark123_2024
    Mark123_2024 Posts: 4,801 ✭✭
    https://forum.fizz.ca/en/discussion/2651022/i-returned-a-phone-and-fizz-did-not-refund-me

    It's hard to get a more valuable advice in your case than contacting the customer service department. Hope they will see your post and solve your problem in a short time.

  • kaitokun
    kaitokun Posts: 1,278 ✭✭

    Yea... sorry I don't think us users can help. You need customer support to help you.

  • Whizz
    Whizz Posts: 23,047 admin

    Hello phoneReturnNoRefund 
    I am sorry to hear about the situation encountered.

    Please contact our customer service in order to discuss further this situation.

    This is because for this kind of matter,  personal information is needed from your side therefore it is better if the conversation will be made there. 

    Rest assured, the customer service agents will assist you properly. 

    For contacting them, you can access this link: https://fizz.ca/en/support

    Your understanding is highly appreciated.
    Have a wonderful day. 
    -Lavinia, Community Moderator 


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