Unable to port-in after 2 days and numerous attempts

Rocaix

Hi there,

I've been unable to port-in using my account or IMEI despite attaching screenshots of my current provider's account and my IMEI number. Support ticket has been unable to resolve this and insist that my account and IMEI is wrong despite the screenshots.

I've never encountered this with previous port-ins in any other provider, I would like to escalate this and cancel my activation and have my first month refunded since it seems like I'm unable to port my number in.

Thanks,

elena code xzi4t

Hi @Rocaix

You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Mark123_2024

https://forum.fizz.ca/en/discussion/2650988/unable-to-port-in-after-2-days-and-numerous-attempts

Contact the customer service department for your issue.

kaitokun

Yea... I would just contact customer support

Whizz

Hello Rocaix,
Thank you for reaching out. 

I just verified your file and noticed that a customer service representative recently retried the transfer and it worked. Feel free to test your service and let us know if you need further assistance. Here is an FAQ on how to test your Fizz line https://fizz.ca/en/faq/how-test-my-fizz-line.

Have a good one!
-Sergiu, Community Moderator