Anyone else not receiving their gifts?

JoRic
JoRic Posts: 15 ✭✭
edited May 26 in Data Gifting
Many generous people offered to gift data to me however it does not go through... anyone else having the same issue? Code is VP6ZJ if you want to try.

Comments

  • elena code xzi4t
    elena code xzi4t Posts: 8,436 ✭✭

    Hi @JoRic

    Last weeks therewas a problem, check if they received a message informing about the problem on the account of the member that sent you data

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Mark123_2024
    Mark123_2024 Posts: 4,801 ✭✭

    You need to have data in your plan so that the others can send you.

  • Whizz
    Whizz Posts: 23,047 admin

    Hello JoRic,
    Thank you for reaching out. 

    I noticed that you managed to receive data before, on the 17th, however, if nothing changed, you have data included in your base plan, and you have the privacy settings on your Fizz account properly, and the issue persists, I suggest reaching out to our customer service representatives privately, and possibly forward a ticket to our technical team. 

    Here is an FAQ on how to contact us https://fizz.ca/en/support. 
    Have a good one!
    -Sergiu, Community Moderator

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