Why does nothing work? Payment and help channels

brianb2good
brianb2good Posts: 2 ✭✭
edited May 24 in Your Fizz Account
- Had old credit card so payment did not go through.
- Change credit card but every "proceed to payment" button does not work
- Contact customer support button does not work either

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,076 ✭✭

    Hi @brianb2good

    Very strange, probably a @Whizz should step in

  • AlexJS
    AlexJS Posts: 992 ✭✭

    Might be good to try another browser if live chat is not functioning.

  • Whizz
    Whizz Posts: 23,502 admin
    edited May 24

    Hello @brianb2good,
    Thank you for reaching out. 

    I just verified your file and noticed that you managed to proceed with payment after all, and your plan is now active. If you need further assistance, please feel free to contact our customer service representatives privately. 

    If you cannot access the live support on a regular browsing window, I suggest accessing one of our FAQs while browsing an incognito window. Here is an FAQ you can use https://fizz.ca/en/support .

    Have a good one!
    -Sergiu, Community Moderator

This discussion has been closed.

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