I paid for 400M speed. Why now only 50M?

RachelMa
RachelMa Posts: 1 ✭✭
edited May 24 in Internet
We just use Fizz today. But we found the speed is too low. We paid for 400M. actually now is only 50M. How can it be?

Best Answer

  • Whizz
    Whizz Posts: 22,910 admin
    Answer ✓

    Hello RachelMa, 
    Thank you for reaching out. 

    If you followed the steps provided by the other members here and you still experience some issues with the internet speed, please feel free to contact our customer service representatives to verify the issue as it may indeed be a technical one. 

    Here is a resume of the suggestions: 
    -restart the modem
    -proceed with a test on a device connected through an ethernet cable
    -proceed with a speed test on WIFI with only one device connected

    Have a good one!
    -Sergiu, Community Moderator

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