I paid for 400M speed. Why now only 50M?

RachelMa

We just use Fizz today. But we found the speed is too low. We paid for 400M. actually now is only 50M. How can it be?

Whizz

Hello RachelMa, 
Thank you for reaching out. 

If you followed the steps provided by the other members here and you still experience some issues with the internet speed, please feel free to contact our customer service representatives to verify the issue as it may indeed be a technical one. 

Here is a resume of the suggestions: 
-restart the modem
-proceed with a test on a device connected through an ethernet cable
-proceed with a speed test on WIFI with only one device connected

Have a good one!
-Sergiu, Community Moderator

elena code xzi4t

Hi @RachelMa

Can you try to use a computer connected directly with the ethernet cable?

Try to reboot the modem too

It seems a wifi limitation

Mark123_2024

If you don't have any improvement after restart you should contact client service to check if your upgrade was applied.

kaitokun

Try to restart your modem. Then reconnect with just 1 device and do a speed test.

Andrei_ref_R7VK1

BTW, today price has been changed, don't forget to update it.

Mark123_2024

https://forum.fizz.ca/en/discussion/comment/6840989#Comment_6840989

It was a different question in here.

NAD83MTM8

It also may be that your new speed does not come into effect before the next month.

AlexJS

50 Mbps download would be a mistake — there is no plan with that limit. It might need a technical fix.