Payment help

CoCu

I'm trying to activate a sim card and my payment kept not being accepted, and now it's saying too many attempts. I need this to be fixed, so that I can activate my new account. Thanks

elena code xzi4t

Hi @CoCu

To reset it only the support can do that

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Don't forget you use a referral code at the activation, this will give you 25$ credit at your second payment,
you can pick mine, is on my name after code or one from here

https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here

Whizz

Hello CoCu,

Thank you for the interest in our services and sorry to hear about the situation encountered with your payment.
 From what I can see in your Fizz account, you were able to discuss with a customer service agent and he assisted you in this regard.

Please contact the agents again using one of the available channels as it seems like your mobile plan activation is not completed yet.
They will assist you in retrying the transfer.
For doing that, you can access this link: https://fizz.ca/en/support 

Your understanding is highly appreciated.
Have a great day.

-Lavinia, Community Moderator