Issues with the site?
I'm trying to activate SIM cards. Says payment declined every time, no matter which card I use. Mine, my mum's, my sister's, nothing works. All cards that are accepted with valid identical addresses. It's stressful since I need to activate them before Monday, otherwise my other service provider will charge me. Called my bank, they said everything should be working and it's on Fizz's end.
The way to reach customer support doesn't work. I tried on 3 phones, my computer, 4 different browsers, private mode, everything. It actually appears on private mode, but logs me out instantly and doesn't show up anymore afterwards. Contacted through messenger and they said the issue is being worked on, but I was wondering if anyone else had any problems with it. I thought I was alone before my sister tried and it didn't work for her either. Been trying to solve this for 3 days, I am exhausted.
Best Answer
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Hello @Mushrooming,
I am very sorry for this situation.
I have verified your account and in order to assist you further with this issue you will need to contact us on the live chat since we will need you to provide us with some personal information to help you resolve this.
To contact us through our live chat to be able to assist you live you need to access the following link and click on the green bubble and select Chat.
The site is working with no issues, I recommend that you clear your cookies and cache from your browsers before trying to get in touch with us.
We look forward in chatting with you there.
Have a wonderful day.
-Mihai, Community Moderator0
Answers
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I was having the same issue when I first signed up. For some reason it wouldn't take my credit when I used mobile devices. When I used a desktop though, for some reason my credit card was accepted.
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