I need to activate my new SIM for an existing plan
Best Answer
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Hello @begr,
If you need to activate a sim card with a new phone number you can simply do that yourself from your Fizz account by going under Overview and click on Mobile plans.
There, you’ll have the opportunity to activate your SIM card.
Here you will find a detailed FAQ about this
If you would like to activate a new sim card and keeping your phone number, this action can only be done from our end and you will need to contact us on our live chat to help you make this change.
To contact us through our live chat to be able to assist you live you need to access the following link and click on the green bubble and select Chat.
You can try and open it from different browsers if the link does not work.
Once you are in the live chat you can ask the Robot to transfer you to a representative to discus this with.
Depending on the number of request at that time you will be put in a queue.
Rest assured that one of our agents will be there to assist you live as soon as possible.
We are looking forward to chatting with you there and resolve this situation.
Hope you have a wonderful day.
-Mihai, Community Moderator0
Answers
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Hi @begr
Your procedure need to contact the support, prepare a copy an ID with photo and the credit card associated with your account (delete the numbers at the exception of the last 4). Try with this link to contact the support
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You are trying via this page:
Hm, it seems like the buttons are not working for me right now either.
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Try again another time. Or maybe use a different browser and see if it works.
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Try to contact customer service for your problem.
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open the chat window from another browser if it doesnt work. then just type speak with agent. sometimes you need to wait a few minutes for someone to connect but should happen eventually.
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