Unable to add another payment method or billing address. Anyone else?
Both my father and I (separate accounts) are unable to change the credit cards on each of our accounts nor even change the address.
As soon as we each go into the page to add a payment method, even before we enter in the credit card information, it says “ The proposed address doesn’t perfectly match to the one associated to your credit card.”. It seems like it has decided that it’s wrong right from the start.
If we do put in credit card information, that “address doesn’t perfectly match” error doesn’t go away, and if I try to save it anyway, it still it rejects the card as having expired, even though the cards don’t expire for a few more years.
There was already another thread like this, but it was closed with answers that didn’t help. To recap:
• Yes, the credit card information is correct.
• Yes, the cards work fine elsewhere.
• No, the cards haven’t actually expired, but since it says so when the entered expiry dates are several years from now, it’s a pretty clear sign that something isn’t working right in Fizz’s end.
• No, there is no discrepancy between the submitted addresses and the addresses on our credit card statements. Even if it were wrong, it shouldn’t decide that it would be wrong before even entering a card, nor should it know whether or not it would match perfectly without at least first attempting to use the newly entered information.
• Yes, we have tried clearing cache and cookies, different browser, incognito/private browsing, different OS, different computer, and also on mobile.
Answers
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Sorry @smac
It seems that you tried everything
You should contact the support
You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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I had an issue recently, but I had been entering the wrong expiration time for my card — oddly the message was for to check my address matched exactly, so I didn't catch it at first. Definitely make sure your name, expiration and CVV are all correct as well.
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Since you've already tried everything I would try myself, you should contact support and see if they can help.
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Hello smac ,
Sorry to hear about the issue.
At this point, I advise you to reach our customer service here : https://fizz.ca/en/support so they can get a screenshot of the issue and properly investigate both accounts to see what`s happening.
We apologize for any inconvenience caused.
Have a good one,
-Raul, Community Moderator0
